Who is the OEM?
Snarf will be manufactured by Scikio International/Dream Tech, the OEMs who co-own the patent for the Roundhouse Lock. We have worked with them for several years now and have always been impressed by not only the quality of their work but also their constant innovations and willingness to try new things.
Last updated: October 28, 2025 01:29
What is the expected delivery date?
We expect to place the order for Snarf in early December 2025 and receive the knives in July 2026, then deliver them to our backers in August.
Last updated: October 28, 2025 01:31
Who can I contact for more info
Feel free to reach out to us at [email protected]!
Last updated: October 28, 2025 01:31
Refund Policy
Refunds are always a tricky part of preorders, because placing an order with the manufacturer is based on how many preorders we receive. That said, we really value our backers and have not ever found ourselves in a place where we couldn’t offer refunds to those who requested one. So if you find yourself needing (or wanting) a refund, please message us and we’ll do everything we can to refund you if at all possible. Just keep in mind we only refund the actual amount that comes to us, so any refund would be your pledge minus the BackerKit and credit card fees.
Last updated: October 28, 2025 20:15
Who is the OEM?
Snarf will be manufactured by Scikio International/Dream Tech, the OEMs who co-own the patent for the Roundhouse Lock. We have worked with them for several years now and have always been impressed by not only the quality of their work but also their constant innovations and willingness to try new things.
Last updated: February 11, 2026 23:34
What is the expected delivery date?
We expect to deliver Snarf to our backers in June, however since preorders often experience delays, if this changes we will let our backers know ASAP.
Last updated: February 11, 2026 23:36
Who can I contact for more info?
Feel free to reach out to us at [email protected]!
Last updated: February 11, 2026 23:36
Refund Policy
Refunds are always a tricky part of preorders, because placing an order with the manufacturer is based on how many preorders we receive. That said, we really value our backers and have not ever found ourselves in a place where we couldn’t offer refunds to those who requested one. So if you find yourself needing (or wanting) a refund, please message us and we’ll do everything we can to refund you if at all possible. Just keep in mind we only refund the actual amount that comes to us, so any refund would be your pledge minus the BackerKit and credit card fees. Typically this is 92% of your original pledge.
Last updated: February 11, 2026 23:37
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.